{"id":1953,"date":"2025-02-13T16:33:16","date_gmt":"2025-02-13T15:33:16","guid":{"rendered":"https:\/\/www.palazzopfanner.it\/faq\/"},"modified":"2025-05-09T11:39:26","modified_gmt":"2025-05-09T09:39:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.palazzopfanner.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_02a114e9 has_text_color height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1 style=\"text-align: center;\">FAQ<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><b>When can a ticket refund be requested?<\/b><\/h3>\n<p style=\"padding-left: 40px;\">You are entitled to a refund in the event of extraordinary museum closures that were not announced at least 60 days prior to the ticket purchase. The refund request must be submitted within 60 business days from the date the closure was discovered.<br data-start=\"340\" data-end=\"343\" \/>To submit a request, please write to <a class=\"cursor-pointer\" href=\"mailto:info@palazzopfanner.it\" rel=\"noopener\" data-start=\"382\" data-end=\"404\">info@palazzopfanner.it<\/a> with the subject line \u201cREFUND REQUEST\u201d, attaching the payment receipt and tickets in PDF format.<\/p>\n<h3><b>How to request a refund?<\/b><\/h3>\n<p style=\"padding-left: 40px;\">The refund request must be submitted in writing to the reception via the following email: <a class=\"cursor-pointer\" href=\"mailto:info@palazzopfanner.it\" rel=\"noopener\" data-start=\"631\" data-end=\"653\">info@palazzopfanner.it<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3>Refund method<\/h3>\n<p style=\"padding-left: 40px;\">The return of the product will result in a refund equal to the ticket cost. All refunds will be issued within 60 business days to the original payment method. The time required to receive the funds may vary depending on the payment method.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"FAQ When can a ticket refund be requested? You are entitled to a refund in the event of extraordinary museum closures that were not announced at least 60 days prior to the ticket purchase. The refund request must be submitted within 60 business days from the date the closure was discovered.To submit a request, please...","protected":false},"author":1,"featured_media":466,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-1953","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Palazzo Pfanner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.palazzopfanner.it\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Palazzo Pfanner\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.palazzopfanner.it\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Palazzo Pfanner\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/palazzopfannerlucca\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-09T09:39:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.palazzopfanner.it\/wp-content\/uploads\/2024\/04\/Facciata-Palazzo-2-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.palazzopfanner.it\/faq\/\",\"url\":\"https:\/\/www.palazzopfanner.it\/faq\/\",\"name\":\"FAQ - 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