{"id":1939,"date":"2025-02-13T17:08:10","date_gmt":"2025-02-13T16:08:10","guid":{"rendered":"http:\/\/www.palazzopfanner.it\/terms-and-conditions\/"},"modified":"2025-05-08T16:29:17","modified_gmt":"2025-05-08T14:29:17","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.palazzopfanner.it\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

Terms and Conditions<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
TICKET BOOKING AND PURCHASE METHODS<\/b><\/h6>\n

Users may purchase multiple tickets in a single transaction.<\/span>
\n<\/span>Ticket availability is subject to change until the transaction is completed with payment.
The ticket purchase is finalized upon completion of payment details and successful transaction.
Once the payment is confirmed, the reservation can no longer be modified or cancelled.<\/span><\/span><\/p>\n

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TICKET PAYMENT METHODS<\/h6>\n

Payment can be made using MasterCard, Visa, Visa Electron, Maestro, American Express, Discover, and Aurora credit cards, following the online instructions provided during checkout.<\/span><\/span><\/p>\n

 <\/p>\n

PURCHASE CONFIRMATION<\/h6>\n

If the payment is successful, the system will display a purchase confirmation with the transaction ID code.
At the end of the process, the user will receive a confirmation email with details of the tickets purchased, the amount paid, and ticket collection instructions.<\/span><\/span><\/p>\n

 <\/p>\n

TICKET COLLECTION METHODS<\/h6>\n

Tickets can be downloaded as a PDF from the confirmation email or collected at the entrance ticket office upon presentation of the email containing the QR code.<\/span><\/span><\/p>\n

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WITHDRAWAL EXCLUSION POLICY<\/h6>\n

Please note that the contract involves the provision of leisure services on a specific date. Therefore, in accordance with Article 59, paragraph 1, letter n) of the Consumer Code, the right of withdrawal under Article 52 does not apply.
The Customer may not exercise the right of withdrawal for ticket purchases.<\/span><\/span><\/p>\n

 <\/p>\n

<\/div>\n
REFUNDS<\/h6>\n

Refunds are not available in case of cancellation by the user or incorrect purchases. No refund will be issued for tickets purchased but not collected. Reservations, once confirmed, cannot be changed. Refunds are only possible in the event of an unscheduled closure of the garden or palace without a 60-day advance notice from the ticket purchase date. In such cases, users may request a refund by writing to info@palazzopfanner.it<\/a>, attaching proof of ticket purchase and the ticket PDFs. Refunds will match the ticket price and will be issued to the original payment method within 60 business days<\/strong>.
Refund processing times vary depending on the payment method used. <\/span><\/p>\n


\n<\/span><\/span><\/p>\n

REDUCED TICKETS<\/h6>\n

Available to:<\/p>\n